Career Opportunities

Preferred Computer Services

Preferred Computer Services is a comprehensive Total Secure IT company, locally owned and operated serving North Alabama since 1991. PCS has raised the standard of care to a new, unprecedented level to protect our clients in today’s ever-changing cyber hostile environment. 

We have formed our service model to combine an MSP (Managed Service Provider) and an MSSP (Managed Security Services Provider) into a TSSP (Total Security Services Provider).  With the three divisions: Managed IT & Networking, Cybersecurity, and Telecom & Structured Cabling, we will be a one-stop resource. Strengthening IT security and outsourcing IT administrative services & support through a single consultant, advisor, and partner.

Our mission is to provide excellence in Total Secure IT Services, putting our clients’ needs first to mitigate their risks, so they have peace of mind and the support needed to thrive.

To Provide excellent Secure IT services, so our clients have peace of mind and the support needed to thrive.

We serve all of  our clients’ needs with our Total Secure IT Services.

Our clients have their own businesses to run. We lift the IT burden off of you, so you can focus on your business.

We are always working to keep our team up-to-date and trained on the latest technologies, ensuring we provide the best customer service possible.

PCS

Job Openings

career opportunities

Help Desk Technician

Level 1

We are looking for a Full Time, tech-savvy Help Desk Technician to be responsible for providing technical assistance with computer systems, hardware, and software.

To be a successful Help Desk Technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills.

As a Help Desk Technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.

  • Responding to queries on the phone, via email, in person, or through remote access.
  • Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
  • Training computer users.
  • Gaining feedback from customers to improve training methods.
  • Running reports and analyzing common complaints and problems.
  • An Associate’s degree in computer science or related field and/or CompTIA A+ Certification.
  • 2 years experience working in a Help Desk role.
  • A strong working knowledge of computer systems, hardware, and software.
  • Good problem-solving, analytical, and team-working skills.
  • Excellent communication and interpersonal skills.
  • An openness to learning new technologies.
  • The desire to grow yourself and advance.
  • $40,000-$47,000 depending on experience and certifications.
  • 2 weeks PTO
  • Aflac, major medical, etc. can be added.

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Security Technician

Level 1

We are looking for a meticulous and detail-oriented Security Technician to be responsible for monitoring the security systems in our organization and our clients’ organizations. 

To be a successful Security Technician, you should have a sound working knowledge of cybersecurity, including intrusion prevention, incidence response, Security Awareness Training, etc. You should be detail oriented with strong analytical skills and have good communication, interpersonal, and leadership skills.

The Security Technician’s responsibilities include securing online and on-premises infrastructures, filtering out suspicious activity, and finding and mitigating security risks before any breaches can occur by using the tools we provide.

  • Leading efforts to counter security breaches and anticipating and reducing the likelihood of future security alerts, incidents, and disasters.
  • Assisting clients with implementing, maintaining, and upgrading security measures, policies, and controls.
  • Writing reports and providing insights on the efficacy of the current security policies, incident responses, disaster recovery plans, and other security-related information with tools provided.
  • Assisting with the creation of updates and training programs to secure the network and train the employees.
  • Keeping the security systems up to date.
  • Monitoring security access and maintaining the relevant data.
  • Conducting vulnerability testing and risk analyses to assess security and performing internal and external security audits.
  • Assisting with the analysis of security breaches to identify the cause and to update incidence responses and disaster recovery plans.
  • Verifying and coordinating security plans with outside vendors.
  • Assisting in the creation of procedures for client employees and training them in security awareness.
  • A Bachelor’s degree in Computer Science, Programming, or related field.
  • CompTIA Security+ Certification
  • 2-5 years experience in the field, such as Security Administration.
  • Advanced training certifications may be advantageous.
  • The ability to work in a high-stress environment.
  • Excellent verbal and written communication skills, interpersonal, and teaching skills.
  • Good anticipation, analytical, and problem-solving skills.
  • The ability to remain current on the latest technology and best practices in information security.
  • The desire to grow yourself and advance.
  • $58,000-$68,000 depending on experience and certifications.
  • 2 weeks PTO
  • Aflac, major medical, etc. can be added.
career opportunities

Project Manager

We are looking to hire a positive, proactive IT Project Manager to oversee project teams and to ensure IT projects are completed on time.

To be successful in this role you should deliver an extensively recorded, tested, intact and operative product within delivery time frames and budget. Ideal candidates will be analytical, and have a positive demeanor.

The IT Project Manager will direct and coordinate the utilization of resources across divisions of the project to reach targets. The IT Project Manager will ensure compliance with budget and other project requirements. You will document instructions for end users and assist with testing of the final product. You will communicate with client POCs and our management team during all phases of the project, and close it efficiently.

  • Liaising with stakeholders such as project personnel, vendors and end users regarding project requirements.
  • Outlining, defining, and initiating project.
  • Implementing document control policies and documentation templates.
  • Maintaining a good working knowledge of assigned component projects.
  • Evaluating standards of component products.
  • Monitoring project progress and implementing changes where necessary.
  • Monitoring expenditures in accordance with budget.
  • Ensuring compliance with objectives, organizational policies, procedures, and standards.
  • Compiling project reports and informing management regarding problems.
  • Ensuring project complies with best practices, SOPs, PMO policies and other policies.
  • 3+ years experience in a project management role.
  • Understanding of MSP ticketing and Alert Management Systems.
  • Thorough understanding of project management fundamentals.
  • Understanding of software development life cycle.
  • Outstanding leadership, organizational, and time management skills.
  • Outstanding verbal and written communication skills.
  • Strong people skills.
  • $65,000-$75,000 depending on experience and certifications.
  • 2 weeks PTO.
  • Aflac, major medical, etc. can be added.
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