PCS — What We Offer

Preferred Computer Services, Inc is a complete IT solutions company. Our goal is to provide a superior customer experience by bringing connectivity to businesses across North Alabama. Having to figure out which vendor to call when equipment in your office stops working is the last thing you need to worry about. We have all your IT needs covered!

Services We Offer

MANAGED SERVICES

What is it and why do you need it?

Managed Services allow you to take the worry about your business network systems off your plate and trust someone whose whole business is focused on technology to handle it for you.  

This is especially helpful for small to medium-sized business owners who do not have it in their budget to hire a dedicated IT staff person, much less, build their own in-house IT departments. Software updates alone require constant attention. Failure to keep up with them can cause vulnerabilities and make your company susceptible to malware and other attacks and expose sensitive company data.

Managed Services here at PCS offers you an ability to bundle service hours that can be used for on-site or remote service calls, saving you money to the old Break/Fix IT standard. 

PCS is equipped to manage all of your servers, desktops, and laptops. We have software to run diagnostics and optimizations in the background to keep your devices running as smooth as possible. The software we install alerts our team to any issues your devices are experiencing. This allows us to be proactive instead of reactive. We streamline the entire process, making it more efficient. You will gain access to login to our cloud ticketing portal so you can create, review, and edit tickets. These tickets leave a digital paper trail for accountability on our part to make sure you are getting the highest quality customer service.

Three clear signs you could benefit from Managed Services:

  1. You don’t have a dedicated IT staff.
  2. Maintenance-related IT tasks are neglected, or you ask . . . what tasks.
  3. You want to save money.

HOSTED VOIP

Our Hosted VoIP services provide you a cost effective cloud system and the ability to take your phone anywhere. More feature rich than a traditional PBX, this brings large enterprise features to small businesses at a reduced cost.

NETWORK SERVICES

We provide a full array of network services that include sales & installation of routers, firewalls, switches, QoS devices, content filters, SDWAN, and Wifi. We also now provide Network Monitoring services which is billed monthly per network device. Check out last month’s blog post on Network Monitoring for detailed information.

STRUCTURED CABLING

We are fully certified in the installation of Cat 5e, Cat 6, and Fiber. If you are needing 1 drop or a whole building wired we are the team to call.

REMOTE BACKUP

We offer Remote Backup & Disaster Recovery services. From on-site backups to cloud backups, we have you covered.

Takeaway

Ultimately, you can free up time and energy to focus on running and growing your business while maintaining a budget that fits your individual needs. Don’t be caught off guard with an unexpected IT disaster. Give us a call or reach out via our contact form today! (256) 513-8206

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